General Information


What is Occupational Therapy?

Occupational Therapists (OT’s) are University trained professionals who help ‘enable’ people with any form of disability. This includes accidents, illnesses, injuries or conditions from birth. OT’s work with individuals or groups to help them improve whatever task their clients needed to complete through their working day.

Any, Activities of Daily Living or ADL’s, the clients are not able to complete with a satisfactory level of efficiency or success. The OT can assist by changing issues related to the work, the work environment, or help with the prescription of appliances and aides to encourage, independence, efficiency and overall health.

No matter what age or condition. When you engage and practice activities, you maintain your ability to complete them. If for some reason, you are not able to complete your activities, then an Occupational Therapist can assist by identifying possible problems and then offer solutions to maintain or regain lost levels of function.

We focus on maintaining and developing people’s skills and provide solutions for everyday tasks or occupations, such as work/school, self care, leisure and play. Obtaining or re-obtaining your independence is a primary factor in health maintenance.

What is Remedial Massage?

Massage Therapy is a way for one person to apply pressure onto another person, with the aim of reducing soft or hard tissue discomfort. Massage can be the use of a single form of, or multiple forms of pressure to achieve the desired outcomes of stress reduction, stress release, bone muscle or nervous tension.

A Massage Therapist is a health care professional, trained in the anatomy of the body, and the application of corrective pressure techniques to alter the level of tension or stress in those tissues effected or being treated.

Massage Therapy can be used in a number of ways, and for a number of different conditions. General and specialised massage techniques can locate problems within the structures of the body and then with a balanced approach, massage can be used to encourage the body’s self regulating and repair mechanisms.

Some of the key benefits of Remedial Massage include:

  • Reducing stress within the soft tissues of the body i.e. muscles and connective tissues.
  • Toning and relaxing of muscles to improve joint mobility.
  • Removing toxins through stimulation of circulation.
  • Calming muscles and nerves,  providing a therapeutic relaxation effect.
  • Easing emotional / psychological pain and discomfort.


What is Exercise Physiology?

Exercise Physiology is a science involving the study of exercise and how issues such as medical conditions, can alter the persons ability, capacity or tolerance to activity.

An Exercise Physiologist (EP) is a University trained professional who uses knowledge of the body’s structure and workings to understand the various responses to exercise.

Exercise physiologists (EP’s), can care for people where their tolerance to exercise is usually decreased or lacking i.e. aftre accidents, illnesses or medical conditions. Or for those that need to improve their function, conditioning or exercise tolerances to extreme levels i.e. elite or Olympic level athletes.

By understanding movement and the energy systems of the body, the EP can prescribe and construct an exercise or movement program suited to the persons needs with consideration of the persons problems &/or conditions.



How do I know what treatment to ask for?

Staff at our centres will help you understand what treatments are available and which treatments would suit you best. As we provide the initial treatments and then educate your about your problems and needs, you will then be able to help guide the therapists to which treatments are working or best suited for your needs.

What do I wear during a treatment?

We encourage people to wear clothing they feel comfortable in. Most people choose to wear the swimming costumes, and others choose shorts or some form of gym clothing. Of course, some of our services requires access to the skin for assessment or treatments. In these circumstances we will endeavour to discuss this with you during your initial call or prior to your arrival at the clinic.

Please note. If your attire is not suitable, ALL steps will be taken to discuss this with you, and in some cases we may be able to provide the correct types of coverings for you to be comfortable and have a safe and effective treatment.

How many treatments do I need?

Treatments will vary from person to person. If your problem has been long standing then some people will need additional treatments allowing for greater recovery and removal of the problem areas. Please discuss this with us during your initial consultation.

Should I eat before a treatment?

No. Undigested can cause upset. A minimum of 1 hour is required after eating for treatments to occur effectively.

What if I am on medication?

There are many questions to ask during your initial consultation and we need to get an accurate picture of your health issues. It is important that we discuss any and all issues concerning your heath.

During your initial assessment, the therapist ask many health related questions. Please bring a list of your medications, and feel free to discusss any concerns or effects you have experienced with your medications.

Since no one is perfect. Should the therapist forget to ask you these questions, please raise the issue with them.

How do I best work together with my health therapist for maximum results?

For best results, you should always listen to your therapist for their healthcare advice.

If you have something that you are not sure about, please do not hesitate to ask questions so you properly understand the information provided. If you think of questions after your treatment session, or are unsure about your program provided. Please do not continue if there is any chance of misunderstanding or physical harm. Always check back with your therapist before continuing.

The therapist will help you get the most from your treatments and sessions with us.



Can I cancel an appointment? If so, how far in advance?

YES. Please call the office as soon as possible. We would appreciate efforts to call the office as soon as possible when needing to cancel an appointment. Our minimum time frame for cancellations is 24 hours.

Is there a cancellation fee?

We have a “Policy of Fairness” regarding the cancellation of appointments. If you are fair with us, we will make all attempts to re-schedule you a next appointment.

For repeat offenders (missing appointments, or fail to make payments on time). Outstanding funds (from the previous appointment) + payment for the next session will be required at the beginning of that next session or before any further services will be delivered.

If payments are not made by a reasonable date, Debt Collection services or the Sheriffs Office will be used to regain the outstanding payments.

Payment of Accounts


What payment methods are available?

Cash payments at the end of each session are required. For the clients booking on a weekly basis, we can discuss alternate arrangements of payments.

When do I need to pay for my treatment?

Treatments are paid for on the day of service, usually before or at the end of each session.

Can I claim through my health care provider or Medicare?

We endeavour to maintain as many of the private health insurance company endorsements as possible. Due to the large number of Private Health Insurance companies involved in healthcare today we do not cover all of them to date. Also, some of the services you may be seeking, may not be covered in your health insurance policy or through Medicare Australia. Please feel free to contact us or your health care provider to confirm your eligibility.

Don't Be Shy

Drop us a line anytime, and one of our health specialists will respond to you as soon as possible.